It’s not clear how many people subscribe to metro’s transit updates, but I’m finding them to be hit or miss in terms of usefulness.
For example, the bomb threat on New Year’s Eve – which resulted in the #49 being totally rerouted – was an example of the updates working (though the information contained within was not thoroughly useful); but a previous weekend had a major trolley outage on upper Capitol Hill stranding the #10 and #43 buses for hours with nary a peep from Metro.
What are your thoughts on metro’s customer communications lately?
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