The Transit Riders Union focuses on improving conditions for transit riders in the following areas:
- Quality of service – Amenities for riders onboard/at stops, speed and reliability, comfort, cleanliness, customer service, communications.
- Quantity of service – Service distribution (allocation/suspensions/cuts), equity, route planning, service frequency.
- Safety – Crime prevention onboard/at stops, Bus Buddies, code of conduct education and enforcement.
- Transit policy & advocacy – Advocacy work with elected officials, transit agency officials, and labor unions on behalf of transit riders.
- Accessibility & usability – Improve conditions for riders with disabilities, including standards-compliance, signage, maps, and audible/tactile features.
- Fares and fare policy – Simplification of fare system, Orca issues, fare payment (enter/exit/offboard) systems, fare increases, etc.
- Low-income and under-served/under-represented riders – Improving quality and quantity of service for transit-dependent communities, preserving and providing adequate fare/pass affordability for low-income riders and families, ensuring fair, dignified and equal treatment for all customers by transit agencies and staff.
- Special projects & services – Represent transit riders and mitigate impacts of Alaskan Way Viaduct, SR-520, Link expansion, and other large projects; other special projects (e.g. special event service) as appropriate.
- Technology and data access – Ensure adequate, standard, and transparent access to transit data for application developers, transit researchers, and other agencies.
Each focus area has its own page or pages containing information on current work in progress, as well as ways in which you can get involved. Our focus is based on your feedback, so please tell us where we should concentrate our energy.